Ship and Delivery Policy
Delivery Timeline
At Big Boy Toyz, we understand the importance of timely delivery for our valued customers. Our delivery process is designed to ensure your vehicle reaches you safely and efficiently.
Standard delivery timeline: 7-14 business days from the date of payment confirmation and vehicle preparation completion.
Delivery timelines may vary based on the following factors:
- Vehicle location - Distance from our facility to your delivery address
- Vehicle preparation - Time required for final inspection, detailing, and documentation
- Custom modifications - If any custom work has been requested
- Weather conditions - Adverse weather may affect transport schedules
- Documentation processing - Time required for registration and insurance formalities
Delivery Process
Our comprehensive delivery process ensures your vehicle arrives in perfect condition:
- Pre-delivery inspection - Complete mechanical and cosmetic check
- Professional detailing - Interior and exterior cleaning to showroom standards
- Documentation preparation - All necessary papers, registration, and insurance documents
- Secure transportation - Enclosed carrier transport for luxury vehicles
- Final handover - Complete vehicle demonstration and documentation transfer
Delivery Areas
We provide delivery services across India with special arrangements for international customers.
Our delivery network covers:
- Metropolitan cities - Delhi NCR, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata
- Tier-2 cities - Pune, Ahmedabad, Jaipur, Chandigarh, Lucknow, and more
- Remote locations - Special arrangements for delivery to smaller cities and towns
- International shipping - Available for select destinations with proper documentation
Delivery Charges
Delivery charges are calculated based on the following factors:
- Distance - Calculated from our facility to your delivery address
- Vehicle type - Luxury and exotic vehicles may require special transport arrangements
- Transport method - Enclosed carrier vs. open transport options
- Additional services - Insurance, tracking, and expedited delivery options
Free delivery is available for vehicles within 50km of our facility. Contact our team for a detailed quote for your specific location.
Delivery Requirements
To ensure smooth delivery, please have the following ready:
- Valid identification - Government-issued photo ID (Aadhar, PAN, Passport, or Driving License)
- Payment confirmation - Proof of full payment or approved financing
- Delivery address - Complete address with landmarks for easy location
- Contact information - Active phone number for delivery coordination
- Delivery authorization - If someone else will receive the vehicle on your behalf
Delivery Day Process
On the scheduled delivery day, our team will:
- Contact you - Call 2-3 hours before arrival to confirm timing
- Vehicle inspection - Conduct final inspection in your presence
- Documentation handover - Provide all vehicle documents and manuals
- Vehicle demonstration - Show you all features and functions
- Delivery confirmation - Complete delivery checklist and obtain your signature
Post-Delivery Support
Our relationship doesn't end with delivery. We provide ongoing support:
- Follow-up call - Check on your satisfaction within 24-48 hours
- Technical support - Assistance with any vehicle-related questions
- Service coordination - Help with maintenance and service appointments
- Warranty support - Assistance with warranty claims and service
Delivery Delays
While we strive for timely delivery, unforeseen circumstances may cause delays:
- Weather conditions - Heavy rain, floods, or extreme weather
- Transport issues - Vehicle breakdowns or road closures
- Documentation delays - Government processing delays
- Custom work - Additional modifications taking longer than expected
We will notify you immediately of any delays and provide updated delivery timelines. Your patience and understanding are greatly appreciated.
Contact Information
For any questions regarding delivery or to schedule your vehicle delivery, please contact us:
Plot No. 134, Sector 37, Pace City 1, Gurgaon
Haryana, 122001, India
Delivery Hours: Monday to Saturday, 9:00 AM to 6:00 PM